Shipping and Returns
To place an order just make your selection, fill your shopping cart and check out , or call us at 1-800-785-4438 during our normal business hours. Our skilled representatives will be happy to assist you.
Sales Tax: There is a 7% sales tax on orders shipped to Pennsylvania addresses. All other states are tax exempt. Forms of Payment: Visa, Mastercard, Discover and American Express.
Shipping & Delivery
Complimentary ground shipping is only available to the 48 contiguous states and is not offered to Alaska, Hawaii and Puerto Rico. A surcharge also may be applied to select items due to size and weight. We will e-mail you informing you of this extra charge.
We ship purchases via UPS. Please allow 3-5 business days from the date of confirmation of receipt of your order for delivery of in-stock items .We are a brick and mortar store, we do not have all our products stocked, but we will get your order to you as soon as possible. In case the item is out of stock, or if there is any other cause of delay, we will notify you by e-mail, providing you with an estimated delivery time. Larger orders will ship directly to you from the manufacturer’s warehouse. When possible, we will inform you within 48 hours from time of your order regarding estimates of delivery.
In order to avoid confusion, please note the following:
- We DO NOT ship on Saturday, Sunday and orders placed after 3:00 pm on Friday will not be processed and shipped until the following Monday .
- Alaska, Hawaii and Puerto Rico & International Shipments: We are pleased to ship internationally and the shipping charges are determined on an individual basis. Since shipping costs vary based on location, we request that before placing the order, call 1-800-785-4438 to receive an estimate shipping cost to confirm you do indeed want to proceed with the order. Once the item has been packaged and shipped, another transaction will be placed on your credit card with the exact amount of the shipping and an e-mail will be sent informing you this along with the actual cost of shipping.
- Any customs or duty charges are the responsibility of purchaser and/or recipient.
Express Shipping - If you need express shipping, please call 1-800-785-4438 to request a rush order. At this time, we will give you an estimated price for One Day Express and Two Day Express and ask if you would still like to proceed. The orders must also be placed before 1pm (EST) for next day shipping. Once the item has been packaged and shipped, another transaction will be placed on your credit card with the exact amount of the express shipping and an e-mail will be sent informing you of this transaction along with the actual cost of shipping.
Delivery Surcharges Because furniture, rugs and other large items are bulky and heavy, our cost to ship them is higher than for other items. Therefore, these large items have a delivery surcharge; we will e-mail you informing you of this extra charge.
Returns & Exchanges
We hope you will love your selection. If for any reason you wish to send it back, we accept returns of unused items within 15 days of receipt of the package please send an email to firstname.lastname@example.org or call customer service 1-800-785-4438. The merchandise amount of your original purchase will be refunded to you, excluding any shipping charges. If your original order qualified for “complimentary shipping” we will deduct the actual costs that were incurred by us to ship to you. We will advise you of the shipping costs at the time of your request. Holiday and seasonal items, special-order merchandise, sale and personalized items are not returnable—so take special care when giving instructions for special orders and personalization.
A gift can be returned for exchange or store credit.
Return the product to: 1701 Duncan Ave, Allison Park, PA 15101 (please keep your receipt should you need to track your package). Remember to insure it for full value. The customer remains responsible for both outgoing and incoming shipping charges. Shipping and handling charges are non refundable. Shipping and handling charges will be applied to all exchange orders.
Your credit card will be credited for the price of the merchandise and any taxes when we have received and processed your returned item. Please note that credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow one to two billing cycles for the refund to appear on your statement.
For other information on returns, please call 1-800-785-4438.
Damaged Goods Policy
We trust your package has arrived safely. Please check all items for possible shipping damage. If any damage has been found, retain all original packing materials and cartons and please call us at 1-800-785-4438.